Future Contact Centres 2019 is about the delivering happiness to your customers.
Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to deliver more diverse and engaging omni-chanel experiences.
Future Contact Centres is Sydney’s premier event connecting executive-level Contact Centre experts to hone in on technology and create the ‘new normal’ in contact centre excellence. Examining diversified channels, a new criteria for talent, customer data, AI and other emerging technologies this event will make sure you exceed expectations of tomorrow’s customer.
"found the event really valuable. There was a great range of speakers sharing very actionable insights. I would definitely recommend attending."
Campbell Wright, General Manager Contact Centre, ANZ
"Superb conference, relevant and accessible content and a great sense of community."
Emma Powell , Chief Customer Officer (acting), ACC
"Amazing conference to get an understanding of what is happening in the CX space"
Adrian Marr, Head of Customer Centricity, Laminex Australia
"a great opportunity to hear from the best, learn and interact with other CX professionals and meet with vendors"
Karen Clydesdale , Head of Customer Experience, Tennis Australia