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Modernising Customer Engagement


Future Contact Centres 2019 is about the delivering happiness to your customers.  

Speed, accuracy and convenience are what gives your organisation a competitive advantage. With customers demanding a faster and more integrated level of service, the entire contact function has been uprooted to deliver more diverse and engaging omni-chanel experiences.

Future Contact Centres is Sydney’s premier event connecting executive-level Contact Centre experts to hone in on technology and create the ‘new normal’ in contact centre excellence. Examining diversified channels, a new criteria for talent, customer data, AI and other emerging technologies this event will make sure you exceed expectations of tomorrow’s customer. 


30+ Speakers

Inspiring Ideas

New Contacts Guaranteed

Benchmarking Ensures That You Stay Ahead!

Visionary Case Studies
Future Contact Centres Summit is all about the practical balanced with the aspirational. While our sessions focus on where contact centres are headed over the next 5 years, we have concentrated equally on how to strategise and begin to implement the next steps in moving your contact centre into the future with details of each organisation’s journey and customer contact roadmap.
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Rotating Roundtables
This is your chance to really design your morning based on what you want to explore and discuss.
In two rotations, these sessions allow you to delve into your choice of eight particular table topics and explore further with other industry leaders your collective challenges and solutions, while also benchmarking against other organisations.
CDAO New Zealand Networking 7
Ample Engagement Opportunities
Often the collective knowledge of the room is greater than just that on stage so we have designed our Future Contact Centres conference agenda around how you can get the absolute most out off the two days away from the office with various interaction opportunities including panels to ask those burning questions, speed networking, roundtables and plenty of time for Q&A.

Who Will Attend?

Head/GM of:
Contact Centre
Customer Contact
Customer Operations
Customer Care
Customer Strategy
Customer Service
Customer Experience
Customer Engagement
Workforce Optimisation
Service Delivery
Direct Service
Service Centre
Member Services/Engagement

2019 Key Themes

Embedding the technology best aligned with your customers’ needs for maximum ROI and impact

Integrating technology and reengineering processes to link all contact channels and enhance customer outcomes

Navigating the opportunities of new technology with the value of your existing team

Understanding how to invest now for the needs of the future customer 

What people are saying about our other events...

  • "found the event really valuable. There was a great range of speakers sharing very actionable insights. I would definitely recommend attending."

    Campbell Wright, General Manager Contact Centre, ANZ

  • "Superb conference, relevant and accessible content and a great sense of community."

    Emma Powell , Chief Customer Officer (acting), ACC

  • "Amazing conference to get an understanding of what is happening in the CX space"

    Adrian Marr, Head of Customer Centricity, Laminex Australia

  • "a great opportunity to hear from the best, learn and interact with other CX professionals and meet with vendors"

    Karen Clydesdale , Head of Customer Experience, Tennis Australia

Our Supporting Partner

Request the 2019 Sponsorship Prospectus

Come and Join Us!

Future Contact Centres conference is the best quality,  yet most affordable event on the calendar to get inspired and make new contacts with the people that can help you drive your strategic projects forward. 
Contact Us