Future Contact Centres would not be complete without Corinium's signature Discussion Groups, with delegates citing these sessions as the highlight of their event experience. These intimate breakout sessions enable attendees to gain unrivaled, targeted and focused content in a highly-interactive, engaging and informal format.
For 35 minutes, our Co-Chairs and attendees get to deep-dive into a given topic, share their common challenges and discuss strategies for success, all in an off-the-record, welcoming and relaxing atmosphere. We find that, on average, over 65% of the room contribute to our Discussion Groups.
Keynotes
25 minute visionary presentations delivered by leading customer contact executives from a cross-sector of industries. Keynote presentations at the Future Contact Centres Summit provide insightful content and define the roadmap in customer service within Australia's leading organisation's.
Panel Discussions
Panel discussions are moderated conversations, featuring a panel of experts sharing their unique experiences on a specific topic. There is also opportunity for Q&A at the Future Contact Centres Summit, with the moderator encouraging the participation of the audience in developing a broader perspective in relation to a particular challenge or opportunity.
Workshops
Our workshops are led by industry thought leaders and allow delegates to delve into an intensive discussion or activity regarding a specific discipline, project or topic. Attendees will be left with valuable takeaways which they can apply to their own organization's to foster buy-in, improve operational efficiency, gain funding, or maximise profitability.
Hours of Networking
We understand that a lot of the value at our conferences comes from intimate conversations with your peers which may occur outside the remit of the conference agenda. We also appreciate that the richness of the content can leave the mind feeling quite fatigued!
Hence why we have built ample networking into the Future Contact Centres conference agenda in the form of roundtables,drinks receptions as well asnetworking breaks, dinners and lunches- where you can relax with your peers and extract those stories that can help fuel your respective strategy.
