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Future Contact Centres

Sydney, 4-5 June 2019

PDF Agenda Register  Interesting in Speaking? Contact us CXPA


Meet our 2019 speakers

Duncan Camp

Duncan Camp

Head of Contact Centre Member Engagement, RACQ Group

Amanda Shannahan

Amanda Shannahan

Head of Communications, UBank

Raj Chaudri

Raj Chaudhuri

Director, Global Servicing Network, American Express

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Campbell Wright

General Manager Customer Contact Centre, ANZ (Australia)

Trent Lewis-3

Trent Lewis

General Manager, Customer Contact Centres, Spotless Group

Tim Powell

Tim Powell

National Contact Centre and Operations Manager, Teachers Mutual Bank

chris douglas

Chris Douglas

Director of Member Services, Pacific, Accor Plus

Sue Ferguson

Sue Ferguson

Director Contact Centres, Service NSW

Kellie Hackney-1

Kellie Hackney

Leader Northern Region, Zendesk

Charles Thomlinson

Charles Thomlinson

Strategic Account Executive, Zendesk

Maurice Zicman

Maurice Zicman

Vice President of Business Development, ANZ, Teleperformance

moses thagasamy

Moses Thagasamy

Director Customer Strategy, IAG

Nigel Hawtin-1

Nigel Hawtin

Head of Short Tail Claims Delivery and Performance, QBE Insurance

michelle shiers

Michelle Shiers

Complex Customer Care Lead, Telstra

renzo urza

Renzo Urzua

Global Contact Centre Management Trainer, MasterCard

kelly allen

Kelly Allen

Head of Customer Care, Hello Fresh

miles williams

Miles Williams

General Manager, Customer Growth, Bupa

rod netterfiled

Rod Netterfield

GM, Change and Customer Experience, Auto and General

donna hole

Donna Hole

VP Services, hipages

daniel firman

Daniel Firman

Workforce Planning Manager, QBE Insurance

catherine payne

Catherine Payne

Executive Director Digital and Customer Communications, Department of Environment, Land, Water and Planning

Roy Hazelwood-1

Roy Hazelwood

Manager, Customer Contact Centre, Anglicare

kerrie meyer

Kerrie Meyer

NSW Contact Centre Manager, 13 Cabs

Olga Budieri

Olga Budieri

Senior Corporate Customer Experience Manager, Aramex

Christiano Green

Christiano Green

Head of Customer Care, Temple & Webster

Jacqueline Laing

Jacqueline Laing

Head of Customer Service, UBank

Brad Vines

Brad Vines

Technology Manager - Customer Contact Solutions, News Corp Australia

Michael Stelzer Verint

Michael Stelzer

Vice President Australia and New Zealand, Verint